Mainstream Support for XP, Office 2003, & Windows Server 2003 Ends

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Apr
11
Mainstream Support for XP, Office 2003, & Windows Server 2003 Ends

Mainstream Support for consumer versions of Windows XP and Office 2003 will end Tuesday April 14, 2009.

This means that incident support, warranty claims, feature/design enhancements, and bug fixes not related to security will no longer be provided free of charge.

Starting April 15th, these products will enter the Extended Support phase which means that customers will need to pay for this assistance on a per-incident or per hour basis.

Other support changes occurring on April 14th include the end of Mainstream Support for Exchange Server 2003 and the total retirement of Windows Server 2003 Service Pack 1 so current users will need to upgrade to SP2 if they want any future support – paid or not. Also ending this year is Extended Support for Office 2000 which ends on July 14th.

A complete list of Microsoft product-life cycles is available at http://support.microsoft.com/gp/lifeselectindex. An explanation of the different support levels (e.g. Mainstream, Extended) can be found at http://support.microsoft.com/lifecycle.